Frequently Asked Questions
Everything you need to know about our clinical-grade skincare and orders.
Are all products truly dermatologist recommended?
Yes, every product in our catalog undergoes a rigorous vetting process by our board-certified dermatologists to ensure safety, efficacy, and clinical results.
How long does shipping typically take?
Standard orders are processed within 24 hours. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy for opened products?
We offer a 30-day satisfaction guarantee. If a product does not suit your skin type, you can return it within 30 days of purchase for a full refund or store credit, even if it has been opened.
Do you offer consultations for skin concerns?
While we cannot provide individual medical diagnoses, our 'Skin Quiz' tool is designed by specialists to help recommend the best products for your specific skin concerns and goals.
Are your products cruelty-free and vegan?
The majority of our curated brands are cruelty-free. You can filter for 'Vegan' or 'Cruelty-Free' on our category pages to find products that align with your ethical preferences.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to our real-time tracking portal.