Returns & Exchanges
At Dermatologist Recommended, we stand behind the efficacy of our curated collection and offer a 30-day satisfaction guarantee on all products. If a formula does not meet your skin's needs, we provide a streamlined return process to ensure your professional skincare journey remains worry-free.
Initiate Your Request
Log into your account portal or contact our clinical support team with your order number to start a return authorization.
Prepare the Package
Carefully pack the item in its original clinical packaging, ensuring the product is securely sealed to prevent leaks during transit.
Attach Shipping Label
Affix the prepaid return shipping label provided via email to your parcel and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned item, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing